# account_held

> 403 Account held. BlueBot paused sending on this account, usually while it looks into reports of unwanted texts.

| Status           | Code           | Retry?          |
| ---------------- | -------------- | --------------- |
| 403 Account held | `account_held` | After fixing it |

## What it means

BlueBot paused sending on this account, usually while it looks into reports of unwanted texts. Texts are accepted and wait. Write to [support@usebluebot.com](mailto:support@usebluebot.com).

## Common causes

- People reported texts from this number as unwanted.
- Something about the account needs a person at BlueBot to look at it.

## What to do

BlueBot paused this account's sending. Write to [support@usebluebot.com](mailto:support@usebluebot.com).

## Can I retry it?

Only after you fix what the message names. Until then the same request gets the same answer.

## What the answer looks like

The answer, `403`:

```json
{
  "error": {
    "code": "account_held",
    "message": "BlueBot paused sending on this account.",
    "hint": "BlueBot paused this account's sending. Write to support@usebluebot.com.",
    "doc_url": "https://usebluebot.com/docs/errors/account_held",
    "request_id": "req_1Hq2LxW9cVbN3mKpRtYs0a"
  }
}
```

Branch on `code`, which never changes. `message` and `hint` are written for people and may be reworded. Quote `request_id` when you write to support.

## Related

- [Errors](https://usebluebot.com/docs/errors): the envelope and every code
- [Idempotency](https://usebluebot.com/docs/concepts/idempotency): retrying without sending twice
- [Limits](https://usebluebot.com/docs/limits): every cap and what happens when you reach it