Legal
Refund and cancellation policy
Last updated November 13, 2026
BlueBot costs $7.99 a month after a 7-day free trial. You can cancel any time from the billing page, and canceling stops the next charge. If we charged you by mistake, or charged you for a month you didn’t use, ask and we’ll refund it.
1. The free trial
Every new account starts with a 7-day free trial. We take a card when you start it, through Stripe’s checkout, and charge nothing during the trial. If you cancel before the trial ends, you aren’t charged at all, and you can keep using BlueBot until the trial’s last day. If you don’t cancel, your first monthly charge of $7.99, plus any tax that’s owed, is made when the trial ends.
[Owner: turn on Stripe’s reminder email before a trial ends and say here when it goes. Lawyer: check what state automatic renewal laws, such as California’s, require at checkout and before a trial turns into a paid plan.]
2. Canceling
Cancel any time from the billing page in the dashboard, which opens Stripe’s customer portal. You don’t need to write to us or give a reason.
Canceling stops the next renewal. You keep BlueBot until the end of the month you’ve already paid for, and you aren’t charged again. After that, your plan lapses: the API answers that your plan has lapsed, your Mac sends nothing, and texts still waiting expire. Nothing else is deleted until you delete your account, so you can subscribe again later and pick up where you left off.
Deleting your account from the account page ends your subscription too.
3. When we refund
- A charge we made by mistake. If we charged you twice, charged you after you canceled, or charged the wrong amount, we refund the mistake in full.
- A month you didn’t use. If you ask within 14 days of a monthly charge, and BlueBot hasn’t sent a text for you since that charge, we refund it in full and cancel your subscription. This covers the first charge after a trial you meant to cancel.
- A long outage on our side. If BlueBot itself couldn’t send texts for 3 days or more in a row during a month you paid for, ask and we’ll refund that month. Problems with your Mac, your internet connection, Apple or your carrier don’t count.
- If we stop. If we stop offering BlueBot, or end your account for a reason other than a breach of our terms, we refund the part of the month you paid for and couldn’t use.
[Owner and lawyer: confirm the 14-day window and the 3-day outage rule.]
4. When we don’t
- We don’t refund part of a month when you cancel partway through it. You keep BlueBot until the month ends instead.
- We don’t refund a month in which BlueBot sent texts for you, except for the mistakes and outages above.
- We don’t refund the current month when we end an account because it broke our terms of service or acceptable use policy.
5. How to ask
Write to support@usebluebot.com from the email address on your account, and tell us which charge you mean. Our support inbox is answered first by an AI agent, but refund requests always go to a person.
6. How a refund is paid
A refund goes back to the card you paid with, through Stripe. We can’t send it anywhere else. Tax you paid on the charge is refunded with it. Banks usually show a refund within 5 to 10 business days.
If you’re thinking of disputing a charge with your bank, please write to us first. A refund from us is usually faster than a dispute.
7. Changes to this policy
We may change this policy. A change applies to charges made after it takes effect, never to one already made, and we’ll change the date at the top of this page.