internal

What it means

Something went wrong on BlueBot’s side. It was reported. Send the request again; with an Idempotency-Key that is always safe.

Common causes

• A fault at BlueBot.

What to do

Try again. If it keeps happening, write to support with the request_id.

Can I retry it?

Yes, after waiting. Wait the seconds in retry_after (or the Retry-After header) when the answer has them, otherwise back off from a second or two. With the same Idempotency-Key, a retried send never sends twice.

What the answer looks like

{
  "error": {
    "code": "internal",
    "message": "Something went wrong on our side.",
    "hint": "Try again. If it keeps happening, write to support with the request_id.",
    "doc_url": "https://usebluebot.com/docs/errors/internal",
    "request_id": "req_1Hq2LxW9cVbN3mKpRtYs0a"
  }
}

Branch on code, which never changes. message and hint are written for people and may be reworded. Quote request_id when you write to support.

Related

• Errors: the envelope and every code
• Idempotency: retrying without sending twice
• Limits: every cap and what happens when you reach it