unavailable

What it means

BlueBot isn’t taking requests right now, during maintenance or an incident. GET /v1/status says what is going on.

Common causes

• Maintenance.
• The database is unreachable.

What to do

BlueBot is not taking requests right now. Try again shortly.

Can I retry it?

Yes, after waiting. Wait the seconds in retry_after (or the Retry-After header) when the answer has them, otherwise back off from a second or two. With the same Idempotency-Key, a retried send never sends twice.

What the answer looks like

{
  "error": {
    "code": "unavailable",
    "message": "BlueBot isn’t taking requests right now.",
    "hint": "BlueBot is not taking requests right now. Try again shortly.",
    "doc_url": "https://usebluebot.com/docs/errors/unavailable",
    "request_id": "req_1Hq2LxW9cVbN3mKpRtYs0a"
  }
}

Branch on code, which never changes. message and hint are written for people and may be reworded. Quote request_id when you write to support.

Related

• Errors: the envelope and every code
• Idempotency: retrying without sending twice
• Limits: every cap and what happens when you reach it