plan_lapsed

What it means

The account’s plan isn’t active, so BlueBot isn’t taking new texts. Texts already queued wait and go once the plan is active again.

Common causes

• The last payment failed and the retries ran out.
• The plan was canceled and its last month ended.

What to do

Update the card on the Billing page; texts wait until the plan is active.

Can I retry it?

Only after you fix what the message names. Until then the same request gets the same answer.

What the answer looks like

{
  "error": {
    "code": "plan_lapsed",
    "message": "Your plan isn’t active. Update your card on the Billing page.",
    "hint": "Update the card on the Billing page; texts wait until the plan is active.",
    "doc_url": "https://usebluebot.com/docs/errors/plan_lapsed",
    "request_id": "req_1Hq2LxW9cVbN3mKpRtYs0a"
  }
}

Branch on code, which never changes. message and hint are written for people and may be reworded. Quote request_id when you write to support.

Related

• Errors: the envelope and every code
• Idempotency: retrying without sending twice
• Limits: every cap and what happens when you reach it